Studio Policies
Our Policies
We want your experience at Lashh to be as smooth as possible. Please review our policies before your appointment.
Booking Policy
- Appointments can be booked online or by contacting us directly
- A valid credit card or deposit may be required to hold your appointment
- Please book the appropriate service for your needs (full set vs. fill)
- New clients should arrive 5-10 minutes early for consultation
Cancellation Policy
- 24 hours notice is required for all cancellations and rescheduling
- Late cancellations (less than 24 hours) may incur a fee of 50% of service cost
- No-shows will be charged the full service amount
- Two no-shows may result in requiring full pre-payment for future bookings
Late Arrival Policy
- Please arrive on time to receive your full service
- Arrivals more than 15 minutes late may need to be rescheduled
- If we can accommodate a late arrival, the service may be shortened
- We understand emergencies happen—please communicate with us!
Payment Policy
- Payment is due at the time of service
- We accept cash, credit cards, debit cards, and e-transfer
- Prices are subject to change without notice
- Tips are appreciated but never expected
Health & Safety
- Allergies & Sensitivities: Please inform us of any allergies or sensitivities before your appointment. Patch tests are available upon request.
- Eye Conditions: If you have an eye infection, stye, or other eye condition, please reschedule your appointment until fully healed.
- Pregnancy: Lash extensions are generally safe during pregnancy, but please consult with your healthcare provider if you have concerns.
- Hygiene Standards: We follow strict sanitation protocols. All tools are sterilized, and disposable items are used for each client.
Your Satisfaction Matters
We take pride in our work and want you to love your lashes! If you're not completely satisfied with your service, please contact us within 48 hours and we'll work with you to address any concerns.
Due to the personalized nature of our services, refunds are not available. However, we're committed to ensuring you leave happy and confident.
Ready to Book?
Now that you're familiar with our policies, we'd love to have you!